Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM card that allows you to activate a cellular plan without needing a physical SIM card. It's built into your device and can be activated instantly through our mobile app.

eSIM is supported on most modern smartphones, including:

• iPhone XS and newer models
• Google Pixel 3 and newer models
• Samsung Galaxy S20 and newer models
• Many other Android devices released in recent years

Check your device settings to confirm eSIM support.

Activation is simple:

1. Download the A10 Maldives mobile app
2. Purchase your preferred data plan
3. Follow the in-app activation instructions
4. Your eSIM will be activated instantly

You'll receive a QR code or activation code to complete the setup on your device.

Yes! Most modern devices support dual SIM functionality, allowing you to use both your regular SIM card and eSIM simultaneously. This is perfect for keeping your home number active while using our eSIM for data in the Maldives.

If you use all your data before the plan expires, you can purchase an additional data top-up through the mobile app. We offer flexible top-up options to keep you connected.

Yes, passport verification is required for eSIM activation as per local regulations in the Maldives. We use end-to-end encryption to protect your passport information, and it's automatically deleted after 7 days. This is a one-time requirement for your first purchase.

Unfortunately, we operate a no-refund policy once a purchase has been completed, as eSIM services are activated immediately and cannot be reversed. However, if you experience technical issues, please contact our support team - we're here to help resolve any problems.

We provide reliable coverage across all major islands and resorts in the Maldives. Our network partners ensure strong connectivity in popular tourist destinations, including Malé, resort islands, and local islands.

You can check your data usage anytime through the A10 Maldives mobile app. The app provides real-time data consumption information and alerts when you're approaching your plan limits.

Yes! You can purchase and activate your eSIM before your trip. However, the service will only be active once you arrive in the Maldives and connect to the local network. We recommend purchasing a few days before your travel date.

Our 24/7 support team is available to help with any technical issues. You can contact us through the mobile app, WhatsApp, email, or phone. We'll work quickly to resolve any connectivity problems.

No. You can explore available offers and learn about ferry booking on our website, but ferry searches, reservations, offer bookings, and payments are completed exclusively through the A10 Maldives mobile app.