Privacy Policy

1. Introduction

Welcome to A10 Maldives ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website services, including eSIM purchases and travel package information.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect the following personal information:

• Name and contact information (email address, phone number)
• Payment information (processed securely through third-party payment processors)
• Device information (device type, operating system, unique device identifiers)
• Location data (when you enable location services)
• Passport information and photos (required by Maldives telecommunications regulations for prepaid SIM/eSIM registration and regulatory compliance)
• Travel preferences and booking information

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Usage data (pages visited, features used, time spent)
• Log data (IP address, browser type, access times)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and activate your eSIM purchases
• To provide customer support and respond to your inquiries
• To send you service-related notifications and updates
• To comply with legal and regulatory requirements
• To improve our services and user experience
• To prevent fraud and ensure security
• To provide personalized travel package recommendations
• To analyze usage patterns and trends

4. Passport Photo Storage and Security

Important: We understand the sensitive nature of passport information. We implement the following security measures:

• End-to-End Encryption: All passport photos and related documents are encrypted using industry-standard encryption protocols from the moment of upload until deletion.
• Limited Retention: Passport photos are stored for a maximum period of 7 days after eSIM activation or verification completion, whichever comes first. After this period, all passport-related data is permanently deleted from our systems.
• Secure Storage: All encrypted data is stored on secure servers with restricted access and multiple layers of security.
• Access Control: Only authorized personnel with proper clearance can access passport information, and all access is logged and monitored.

We do not share passport photos with third parties except as required by law or for eSIM activation purposes with our network partners, who are bound by strict confidentiality agreements.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our services (payment processors, cloud storage, analytics)
• Network Partners: With telecommunications partners necessary for eSIM activation and service delivery
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for data transmission
• End-to-end encryption for sensitive documents
• Regular security audits and vulnerability assessments
• Secure authentication and access controls
• Data backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Account Settings: Update your preferences through the app settings

To exercise these rights, please contact us at the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: