Refund Policy

1. General Refund Policy

A10 Maldives operates a strict no-refund policy once a purchase is completed and a SIM is assigned to your account. This policy applies to:

• eSIM data plans and services
• Travel packages and bookings
• All other products or services offered through our platform

By completing a purchase, you acknowledge and agree that you have read, understood, and accepted this refund policy. All sales are final.

2. eSIM Services - Limited Refund Cases

Refunds are ONLY provided in the following situation:

• Delivery Failure: Full refund if we are unable to deliver or assign the eSIM to your account due to technical errors or system failures on our end

No Refunds Once SIM is Assigned

Once a purchase is completed and the eSIM is assigned to your account, NO refunds will be provided under any circumstances, including:

• eSIMs that have been assigned but not yet activated or installed
• eSIMs that have been activated or installed
• Partial usage of data plans or unused data
• Change of travel plans or failure to travel
• Network coverage issues in specific locations
• User error in installation or configuration
• Device compatibility issues
• Dissatisfaction with network speeds or service quality
• Incorrect plan selection or accidental purchases
• Change of mind for any reason

We strongly recommend carefully reviewing all plan details, data allowances, validity periods, coverage areas, and device compatibility before making a purchase. All sales are final.

3. Travel Packages

Travel package refunds and cancellations are subject to the specific terms provided at the time of booking:

• Travel package terms and cancellation policies are clearly stated during the booking process
• Refund eligibility depends on the terms of the specific travel operator and package
• We act as an intermediary and facilitate refunds according to third-party operator policies
• Once bookings are confirmed, they are generally non-refundable unless specified by the operator

Please review all travel package details carefully before completing your purchase as most bookings are final.

4. How to Request a Refund

If you believe you qualify for a refund (only in cases where we failed to deliver the SIM):

• Contact our support team at hello@a10maldives.com immediately
• Provide your order number and details of the delivery failure
• Include any relevant screenshots or error messages
• Our team will investigate and respond within 2-3 business days
• If the failure is confirmed to be on our end, refunds will be processed within 7-10 business days

5. Technical Issues and Support

If you experience technical difficulties or service issues after the SIM has been assigned:

• Contact our support team immediately through the app or email
• We will work to resolve technical issues promptly
• We provide comprehensive support to help you get connected
• Support does not guarantee refunds - all sales are final once the SIM is assigned

Our support team is committed to helping you resolve any issues, but please note that refunds are not available once the SIM has been assigned to your account.

6. Payment Errors

If you believe there has been a payment processing error (duplicate charges, incorrect amount charged):

• Contact our support team immediately with transaction details
• Provide proof of the error (bank statements, receipts)
• We will investigate the matter within hours
• If a genuine payment processing error is confirmed, we will process a refund
• This applies only to payment system errors, not to accidental purchases or change of mind

7. Refund Processing Time

For the rare cases where a refund is approved:

• Refunds are processed within 7-10 business days
• Funds are returned to your original payment method
• Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear
• You will receive an email confirmation once the refund is processed

8. Legal Rights

This refund policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides mandatory refund rights that cannot be waived, those rights will apply to the extent required by law.

We will comply with applicable consumer protection laws and regulations where they apply.

9. Before You Purchase - Important

Before completing your purchase, please:

• Verify device compatibility - Check that your device supports eSIM technology
• Confirm plan details - Review data allowances, validity periods, and coverage areas
• Check travel dates - Ensure the plan aligns with your travel schedule
• Review all terms and conditions - Read all policies carefully
• Contact support with questions - Reach out before purchasing if you have any doubts
• Understand the no-refund policy - Remember that all sales are final once the SIM is assigned

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website and mobile application. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Refund Policy or believe you qualify for a refund due to delivery failure on our end, please contact us: